PRIVACY POLICY
ACUTE INFOSYS LLP ("our", "us", "we", "Website", "ACUTE INFOSYS LLP ", "Digital Topup mobile applications") is committed to the protection of Information provided by the users ("you", "your", "users") to us. You agree that your use of ACUTE INFOSYS LLP or our interface implies your consent to the collection and use of your Information in accordance with the terms of this Privacy Policy ("Privacy Policy").
We take the privacy of our users seriously. We are committed to safeguarding the privacy of our users while providing a personalized and valuable service. In addition to this Privacy Policy, we have taken the following steps to further safeguard your privacy:
GeneralACUTE INFOSYS LLP has established a set of "Binding Corporate Rules". These Binding Corporate Rules are a commitment by ACUTE INFOSYS LLP to protect your Information regardless of where the data resides. Depending upon where you live, the Binding Corporate Rules may provide additional privacy rights through your local privacy regulator or government. For more information about our Binding Corporate Rules, including information on how to contact us with any questions, write to us at acute2652@gmail.com
1. Information We CollectWe may collect the following categories of personal and sensitive data:
Personal Identifiable Information (PII):Name, mobile number, email address, address, PIN code, Aadhaar/PAN (for KYC)
IP address, device ID, and location
Location Information:Approximate and precise location (e.g., for fraud prevention, regional customization, service eligibility)
Device PermissionsCamera: For uploading KYC documents or QR scanning
Contacts: To select numbers for recharges, transfers, etc.
Microphone: For audio-based customer support (if applicable)
Location: For region-based services and fraud detection
SMS (if used): For reading OTPs (Only with user consent)
Notifications: To send updates, alerts, and promotional offers
Media (Images): For document upload (e.g., PAN/Aadhaar)
Usage Data:App interaction logs, crash reports, and diagnostic data
2. How We Use Your Information
We use the information for the following purposes:
To provide, operate, and maintain our services
To verify identity (KYC), process transactions, and manage accounts
To improve app performance and user experience
To provide customer support
To comply with legal obligations
To send transactional and promotional notifications
Data Sharing and Disclosure
We do not sell your personal information. However, we may share data with:
Service providers, for enabling app features (e.g., payment gateways, verification services)
Law enforcement or regulators when required by law
Third-party SDKs (with your consent and as disclosed in the Data Safety section)
4. Data Security
We implement reasonable security practices and procedures to safeguard the data we collect. This includes encryption in transit, secure APIs, and access control.
5. User Controls and Rights
You can update or delete your profile information via the app
You may withdraw app permissions anytime from your device settings
You may request deletion of your account and data by contacting us
6. Data Retention
We retain your data for as long as your account is active, or as needed to provide services and comply with legal obligations.
7. Children's PrivacyOur services are not intended for children under the age of 18. We do not knowingly collect data from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app and/or on our website with the updated "Effective Date."
9. Contact UsIf you have questions or concerns about this Privacy Policy or our data practices, please contact:
ACUTE INFOSYS LLPEmail: acute2652@gmail.com